Return Policy
30 Day Money back Return Policy Agreement for Motorized Vehicles.
We strive to provide quality customer service and want our customers to be completely satisfied. If you are not completely satisfied for any reason, you may return your purchase within 30 days or 100 miles which ever comes first, for a full refund of the purchase price, minus the shipping, handling and other additional charges.
Customers must get prior authorization from Familyfunpowersports before return shipping. Any items returned without prior authorization will not be accepted.
Shipping and handling fees even though they included in the original price are not refunded and will be deducted from the refund price. Most shipping charges depending on unit weight and size of the vehicle average around $200 per unit.
Customers are fiscally responsible for the Repackaging any Returning of the motorized vehicle at their own expense. Freight collect and COD packages will not be accepted.
Vehicle must be returned in its original or original like packaging within 30 days.
All packaging materials, instruction manuals and parts must be returned with the unit.
If you do not have the original packaging, manuals, or the item is slightly used, that's ok too. We will still process a return with a small deduction on your refund for what is missing. We do not accept any return vehicle that has any sustained damages.
25% - 35% restocking fee may be applied according to the condition.
This return policy does not apply to vehicles that have had alterations, abuse, negligence, have been in an accident or have not received proper maintenance.
If you have received your vehicle for more than 30 days With or without useing or fueling, you will not be eligible to return it for refund or replacement.
If warranty work or repairs are needed, You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you also at your expense.
In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: The first included (Free shipping) cost, and the return back to the factory shipping cost. Original freight expense will be deducted from your refund.
Order may be cancelled only if we are unable to fulfill and ship your order within 10 business days. However you will be charged a 4% cancellation fee if cancelled for any other reason then stated above.
Local In store sales are excluded from this 30 money back option! This policy applies to online sales only.
Return Policy Agreement for Parts
Customers are responsible for returning the merchandise at their own expense. Freight collect and COD packages will not be accepted.
Customers must get prior authorization from Familyfunpowersports before return shipping. Any items returned without prior authorization will not be accepted.
Parts must be returned in its original packaging within 14 days of delivery, in new and re-sellable condition.
This return policy does not apply to parts that have had alterations, abuse, negligence, have been used or installed on any vehicle or are older than 14 days.
All packaging materials, instruction manuals must be returned with the parts. Any missing parts or damages will be deducted from your refund amount.
If the part or parts has been used a return will not be accepted.
If warranty work or repairs are needed, You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you also at your expense.
In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: The first included cost, and the return back to the factory shipping cost. Original freight expense will be deducted from your refund.
Due to health and personal hygiene concerns, all clothing and helmets are non-refundable.
Order may be cancelled only if we are unable to fulfill and ship your order within 10 business days. However you will be charged a 4% cancellation fee if cancelled for any other reason then stated above.