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Frequently Asked Questions

Are these vehicles legal in my state?

Vehicles sold on this site are legal in most states. Please check with your local DMV for state specific requirements such as registration, age requirements and helmet laws prior to any purchase. California residents require C.A.R.B. approval (California Air Resolution Board) to be legal in the state of California.

How much assembly is required?
 
Most vehicles are 75% - 90% assembled. We recommend a certified technician assist you with your assembly.  However, assemblies are generally quick and easy and can be performed by the average consumer with average mechanical aptitude.  Units are run and tested at the factory before being disassembled (made compact) and crated to make shipping feasible. Most units will require you to raise and bolt down the Handle bars, Fill and install Battery, Install Wheels/tires assemblies, Lower A-arm in place and bolt together front hub assemblies, Check and if necessary adjust drive chain tension, check and adjust wheel alignment, install racks if applicable and lastly check entire unit for bolts that may have come loose during shipping or were overlooked during assembly. Every nut and bolt must be checked and verified for tightness before use. Units do come filled with oil (10w40) but require checking for proper level before starting. We do however highly recomend changing  the oil before starting. Note: All tools necessary for assembly are included with unit including a battery charger were applicable. (Not all units come with charger)

Where can I obtain replacement parts if needed?
 
We stock parts for every make and model we sell. Most parts can be purchased directly from our website using either the Parts drop down menu or the search function. If you can't find the parts you are looking for, or are having trouble identifying your make and model call 732-991-2194 (we would be glad to help).

Do the headlights work?
 
Yes, all ATV’s, Scooters, and most Go-karts have working headlights, Brake lights, and parking lights. Most models even have a selector switch for high and low beams.
Note: Due to Government regulations most ATV body mounted headlights have been deleted or blacked out to deter nighttime riding. However working replacement headlight assemblies can be purchased separately and installed by the end user. (Handlebar mounted spot light are still supplied) Call for details

How fast do they go?
 
Depending on rider weight:
110cc: up to 32 mph (can be governed down to 7-10 mph)
125cc: up to 32 mph (can be governed down to 7-10 mph)
150cc: up to 40 mph
250cc: up to 45 mph
300cc: up to 50+ mph

How does the speed governor work?
 
A stop screw is located on the throttle that when adjusted limits the amount the throttle can be pressed. this is a throttle limiter not a speed limiter.

What type of oil do they use? When should I change it?
 
Contrary to rumors on the Net they are not filled with fish oil. Most units require and are filled with 15w40 break in oil from the factory. We at Familyfunpowersports highly recommend and use, non-detergent (Rotella T) 15w40 Diesel truck oil. This is the same oil used by many MX and ATV professional race teams in their bikes. If not available any (15w40 four stroke) Motorcycle oil will work. (Note: for very cold climates and easier starting 5w40 Rotella synthetic oil can and should be used) Most units require about 900ML, Verify level with dip stick provided (DO NOT OVERFILL) Check with dip stick. In order to comply with warranty requirements the oil must be changed before initial start up. After the initial oil change it is recommended that the oil be changed again after 5 tanks of fuel and then every 20 hrs thereafter.

Do I have to mix gas and oil for fuel
 
NO, all our ATVs and Go Karts have 4-stroke motors, which means you will be using ONLY GAS just like your car. 87-93 octane is perfect for these machines.

Do I need to charge the battery every time I use it?
 
No, all vehicles we sell with the exception of some kick start dirt bikes have standard 12 volt batteries with built in charging system just like every other ATV or Motorcycle. You will need to fully charge the battery (before use) for 18 hours with the supplied charger (were applicable) or you can use a standard 12volt car battery charger if available. Note: Leaving the key on for extended periods of time can and will drain the battery. If storing for a long period of time (over 1 month) remove the positive battery cable.
 
NOTE: We at familyfunpowersports highly recommend the use of a (battery tender) type Battery Maintainer during cold weather months. It is difficult for smaller powersports vehicle batteries to maintain a charge when the temperature drops below 40degs. They are available for under $60 and are well worth the money and your piece of mind.
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PURCHASE FAQ
 
Could I get a discount if I order more than one vehicle at a time?
Our prices are the best on the net, but with orders of (3) or more we will give even bigger discounts, the more you order, more discounts you get. Please email us at sales@familyfunpowersports.com or call 732-991-2194 for a quote.
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PAYMENT FAQ
 
 What method of payment do you accept?
 
• Visa
• MasterCard
• Discover 
• Postal Money order
• Cashier’s check 
• Cash in person (Do not send cash)

Do you charge sales tax?
 
NJ Residents must pay 7% sales tax all other states are exempt.

Is Familyfunpowersports.com website secure? What kind of security is used?
 
When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
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SHIPPING FAQ
 
If I place an order today, how long will delivery take?
 
All orders are processed and shipped within 2-4 business days from your date of purchase. However, we generally ship your order the same day if payment is received before 11:00 am Eastern Standard Time. Transit time takes approximately between 3 to 7 business days for delivery depending on your location. We do not ship on Saturdays, Sundays or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day. During holiday seasons, process period may extend, but not limited, to 3-5 business days. Transit time during holiday seasons may extend, but not limited, to 5-12 business days.

All bike orders will be shipped by trucking company to your door directly. We don't charge additional fees for residential delivery and lift gate service (Free lift-gate service except for dirt bikes).

Do you ship to Alaska or Hawaii?
 
Sorry, not at this time.

Will I receive a confirmation once my order ships?
 
Yes, we will e-mail you the shipping company information along with your tracking number once your order ships so you can track your order online or by calling the trucking company directly. We require 2-4 business days to process your order before we forward you your tracking number. Please note that the "Standard Delivery Date" that shows on shipping company’s website is just an estimate; please call the shipping company to obtain accurate information on your shipment status. Either the night before or the day of scheduled delivery the trucking company will call you to verify that someone is available to receive the vehicle. You must be home at time of delivery, they will not leave it.

What do I do if my order is lost or damaged?
 
Unfortunately, lost packages and minor shipping damages may occur at times. Most damage can be corrected with a few simple replacement parts that we will ship to you immediately after claim is approved.
1. Upon arrival of your vehicle fully Inspect entire unit BEFORE signing the delivery receipt. In case of any damage presence, you must note the damages on the delivery receipt and have the driver sign in acknowledgment. (DO NOT REFUSE DELIVERY) Fax the delivery receipt to familyfunpowersports at 609-751-0374 within 3 days of delivery. Failing to do so will void the claim.
2. All noted damage must be reported to Familyfunpowersports.com via e-mail within 3 days of delivery, no exceptions.
3. Please save original packing material for investigation by the shipping company. Please take pictures of the damaged vehicle, crate and cardboard cover and send tosales@familyfunpowersports.com within 3 days of delivery, please include your order number, your name, address, phone number and tracking number.
4. We will then file a shipping damage claim with the trucking company and the merchandise will be inspected by a one of their representatives.
5. Replacement part(s) or non-repairable vehicle warranty reimbursement will be given once we receive your complete supporting documents for the damage claim; and or the trucking company has settled and approved the claim.

 

 

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